To fully protect your rights and enjoy satisfactory shopping experience, please read the following details for conditional return & refund service.
To make you happy with your purchasing is one of our goals. If for any reason you are not completely satisfied, you may apply for a return within 30days after delivery the product. Merchandise must be unworn with original tags attached and in the same condition that you received it. The item must be in the original packaging. Before sending the package of return, please contact our customer service ( firstname.lastname@example.org) to confirm the receiving address.
The return shipping fee will be covered by the seller, if the item received is damaged or not correct. The consumer should be responsible for the shipping fee , if the return is caused by the consumer.
Custom-order or personalized items do not have a right to 30 days refund.
A notification of receipt will be sent to you by email once your return is received and inspected. The approval or rejection of your refund will be attached with the email as well. Your refund will be processed if you are approved. A credit will automatically be applied to your original method of payment, within a certain amount of 1-8 business days.
Cancellation will be allowed in the following two cases:
1. Before the payment is made.
2. The payment has been made but the item hasn’t been shipped. In this case , you should follow the steps as below :
Click the button ‘My Orders’ to find the order you wanna cancel;
Click the button ‘Order Code”;
Click the button ‘After Sale’ at the end of the order;
Choose the option ‘Cancel and Refund’ to fill the reason form;
Click the button ‘Submit’;
The application will be showed to our support team through the system automatically and the refund will be proceed once it be approved.
Note: Once the item has been shipped out, you are no longer to cancel your order. In such a case, the remedy that can be taken is to process the return by your own charge once you receive the item.